Customizing your Agent
Once you've signed up, you can shape what your agent sounds like and what it knows. Go to Dashboard → Agent.
Identity tab — voice and greeting
This controls what your agent sounds like.
- Agent name — what your agent calls itself ("This is Vallo" vs. "This is Sarah"). Defaults to "Vallo."
- Voice — pick from 15 voices. Each sounds different — male/female, warm/professional, etc. Click Preview next to any voice to hear it read your greeting.
- Speaking speed — slider from 0.75× (slower) to 1.25× (faster). Default is 1.0×.
- Voice warmth — slider from 0 (neutral) to 1 (very warm). Default is 0.7. Higher warmth = more conversational tone.
- Greeting — the first sentence your agent says when answering. Auto-generated from your agent name + business name, but you can rewrite it.
Tips:
- Keep the greeting under 15 words. Long greetings make callers impatient.
- Use the preview feature before changing voices for live calls. Some voices fit certain industries better than others.
- Service trades typically benefit from warmth 0.6–0.8 (warm but professional).
Click Save when done. Changes apply to every call from that moment forward.
Business tab — facts about your business
This is what the agent treats as authoritative information about your business.
- Business name, type, phone, address
- Service area — cities or zip codes you cover
- Business hours — free text ("Mon–Fri 8am–5pm") or structured editor
- Services — comma-separated list of what you offer ("drain cleaning, water heater repair, fixture install")
- Website URL — paste your site and click Scrape to auto-fill hours, address, services, and description
Set business hours and call transfer rules in their own dedicated articles — see Business hours and call transfer rules.
Knowledge tab — free-form info
This is for anything that doesn't fit elsewhere:
- Pricing rules ("flat $89 for diagnostics, applied to repair")
- Policies ("we don't service mobile homes")
- Quirks ("ask if it's an emergency before scheduling")
Keep it factual. Avoid instructions to the agent ("be friendly" — that's already built in).
Suggested Answers — questions from real calls
When a caller asks something your agent couldn't answer, it shows up here as a suggestion. Click it, type the answer, and Vallo adds it to your knowledge automatically. This is the fastest way to get smarter over the first few weeks.
Knowledge files
You can upload PDFs, Word docs, or text files (max 10 MB each). Vallo extracts the text and uses it during calls. Good for: rate sheets, service descriptions, employee handbooks, warranty info.
When changes go live
Every save rebuilds your agent's instructions and applies to the next call. There's no deploy step.