Business hours and call transfer rules
Vallo handles every call regardless of time, but you can configure what happens differently inside vs. outside hours, and whether to transfer live calls to you.
Business hours
Set in Dashboard → Agent → Business → Hours. Two formats:
- Free text — "Monday through Friday 8am to 5pm, closed weekends"
- Structured editor — pick days and start/end times
The hours influence what your agent says ("we're closed today, but I can still take a message and we'll call you first thing in the morning").
Transfer rules
Set in Dashboard → Agent → Transfers. Each rule has:
- Label — what kind of call this rule applies to (e.g. "emergency calls", "estimate requests")
- Phone number — where to transfer (your cell, a partner's line)
- Hours — when this rule is active (e.g. emergency rule = 24/7, estimate rule = business hours only)
When a caller's intent matches one of your rules, Vallo asks the caller if they'd like to be transferred. If yes and you pick up, the call connects. If you don't pick up, Vallo continues taking the message.
Common setups
- Emergency-only transfer: one rule labeled "emergencies", set to 24/7, points to your cell.
- Business-hours transfer: one rule covering all calls, business hours, points to your cell.
- No transfers: leave it empty. Vallo always takes the full message.