Business hours and call transfer rules
Vallo handles every call regardless of time, but you can configure what happens differently inside vs. outside hours, and whether to transfer live calls to you.
Business hours
Set in Dashboard → Agent → Business → Hours. Two formats:
- Free text — "Monday through Friday 8am to 5pm, closed weekends"
- Structured editor — pick days and start/end times
The hours influence what your agent says ("we're closed today, but I can still take a message and we'll call you first thing in the morning").
Transfer rules
Set in Dashboard → Phone → Transfers. Each rule has:
- Label — a short name for the rule (e.g. "emergency", "estimate request")
- Phone number — where to transfer (your cell, a partner's line)
- When to use (optional) — a short note in plain English telling Vallo when to apply this rule. Examples: "water leaks or anything urgent", "callers asking for a quote", "anyone asking for the owner."
When a caller's intent matches one of your rules, Vallo asks the caller if they'd like to be transferred. If yes and you pick up, the call connects. If you don't pick up, Vallo continues taking the message.
Common setups
- Emergency line: one rule labeled "emergency," with When to use set to "anything urgent — water leaking, no heat in winter, etc.", pointed at your cell.
- General owner transfer: one rule labeled "owner," with When to use left blank or set to "anyone asking for the owner," pointed at your cell.
- No transfers: leave the list empty. Vallo always takes the full message.