Troubleshooting common issues

My agent isn't answering calls

Most likely: forwarding isn't set up correctly. Check:

Dashboard → Forwarding — is the status "Confirmed"?
Test it: have someone call your business number from a phone you don't own.
Did the call appear in your dashboard within ~30 seconds?

If not, re-dial the forwarding code on your business phone. Carriers sometimes drop forwarding silently after maintenance, plan changes, or 90+ days of no calls.

My agent answered but didn't sound right

Wrong greeting? Update under Dashboard → Agent → Identity → Greeting
Voice sounds off? Try a different voice and adjust the warmth/speed sliders. Click Preview on any voice to test before saving.
Says wrong info about your business? Check the Business tab — likely a stale field that was scraped or auto-generated. Edit and save.

I'm not getting email notifications

Check spam — first notifications often land there. Mark Vallo as "not spam" to fix permanently.
Verify the email on your account at Dashboard → Settings. If it's wrong, update it.
Check Dashboard → Notifications to see if email notifications are turned off.

A real call got marked as spam

You can fix this. Open the call → change Classification from Spam to Real. The call will count toward your billing again.

My trial ended but I didn't get charged

You won't be charged unless you've added a payment method. If you didn't add one, your subscription is now in "past due" status. Vallo is still answering calls for a short grace period, but you should add a card under Dashboard → Billing to avoid interruption.

I want to pause Vallo for a vacation

Don't cancel — just pause forwarding from your phone. See "Pausing or removing forwarding."

Still stuck?

Email support@govallo.ai with:

Your Vallo phone number
A brief description of the issue
The time of any specific call you're asking about

We typically respond within a few hours during business days.