Classifying calls (spam, test, real)

Every call is classified as Real, Test, or Spam. Vallo defaults to Real. Change it on any call's detail page.

Real

Default. Counts toward your billing, shows up in your dashboard, gets you a notification.

Test

For calls you made yourself (testing your agent, training a new employee). Doesn't count toward billing, doesn't generate notifications.

Mark a call as test if:

• You called your Vallo number from your own phone to hear how the agent sounds
• You had a coworker call to test transfer rules
• A friend tested it for you

Spam

Robo-dialers, sales pitches, scam calls. Doesn't count toward billing, gets visually de-emphasized in the dashboard.

Mark a call as spam if:

• It's a recorded sales pitch (warranty extensions, "your car's warranty is about to expire")
• It's an obvious scam (IRS calls, fake utility shutoffs)
• The caller never engaged with Vallo and just made noise or hung up immediately

How to change classification

On the call detail page, find the Classification radio buttons (Real / Test / Spam) and pick one. The change applies immediately. You can re-classify any time.

Why it matters

Spam and test calls are removed from your monthly call count, so you only pay for real customer calls.