Forwarding your business phone to Vallo

For Vallo to answer your calls, your business line needs to forward unanswered (or all) calls to your Vallo phone number.

Step 1 — Get your Vallo number

It's shown on Dashboard → Forwarding and was assigned during signup. It looks like +1 555-XXX-XXXX .

Step 2 — Pick your forwarding type

  • Conditional (recommended) — forwards only when you don't answer. Your phone still rings; Vallo only picks up when you can't.
  • Unconditional — forwards every call directly to Vallo. Your phone never rings.

Most owner-operators want conditional. Use unconditional if you want Vallo to handle 100% of calls.

Step 3 — Use your provider's dial code or instructions below

In Dashboard → Forwarding, select your carrier or VoIP provider from the dropdown — Vallo automatically inserts your Vallo number into the right code. The full reference is below.

In each code, [Vallo number]  means the 10 or 11 digits of your Vallo number with no dashes or spaces (e.g. for +1 555-123-4567, dial 5551234567).

Cell carriers

Verizon

  • Conditional (forward unanswered): *71[Vallo number]
  • Unconditional (forward all): *72[Vallo number]
  • Deactivate: *73

AT&T

  • Conditional: *61*[Vallo number]#
  • Unconditional: *21*[Vallo number]#
  • Deactivate: ##61#  (conditional) or ##21#  (unconditional), or ##004#  to clear all forwarding

T-Mobile

  • Conditional: **61*[Vallo number]#
  • Unconditional: **21*[Vallo number]#
  • Deactivate: ##61#  (conditional) or ##21#  (unconditional), or ##004#  to clear all forwarding

US Cellular

  • Conditional: *71[Vallo number]
  • Unconditional: *72[Vallo number]
  • Deactivate: *73

Cricket

  • Conditional: *61*[Vallo number]#
  • Unconditional: *21*[Vallo number]#
  • Deactivate: ##61#  (conditional) or ##21#  (unconditional), or ##004#  to clear all forwarding

Metro by T-Mobile

  • Conditional: **61*[Vallo number]#
  • Unconditional: **21*[Vallo number]#
  • Deactivate: ##61#  (conditional) or ##21#  (unconditional), or ##004#  to clear all forwarding

Spectrum

  • Conditional: *71[Vallo number]
  • Unconditional: *72[Vallo number]
  • Deactivate: *73

Landline or other carrier

  • Conditional: *71[Vallo number]
  • Unconditional: *72[Vallo number]
  • Deactivate: *73

If your landline doesn't accept these codes, contact your provider and ask them to forward unanswered (or all) calls to your Vallo number.

VoIP providers

VoIP providers don't use dial codes — you configure forwarding inside their web portal or app.

OpenPhone

  1. Open the OpenPhone web or desktop app
  2. Go to Settings → Phone Numbers and select your number
  3. Open the Call Flow Builder
  4. Add a "Forward call" step pointing to your Vallo number
  5. Click Enable this call flow

For conditional forwarding, add a "Ring users" step first and set "Forward call" as the fallback.

RingCentral

  1. Open the RingCentral app
  2. Go to Settings → Phone → Call Handling and click Edit
  3. Scroll to Missed calls
  4. Select "Forward to external number" and enter your Vallo number
  5. Click Save

For unconditional forwarding, click your profile picture and select "Forward all calls" instead.

Google Voice

  1. Go to voice.google.com and click the settings gear
  2. Click Account → Linked Numbers
  3. Click + New linked number and enter your Vallo number
  4. Verify the number and toggle it ON

Note: Google Voice rings linked numbers simultaneously rather than sequentially — it doesn't support true conditional forwarding.

Grasshopper

  1. Log in at grasshopper.com or open the mobile app
  2. Go to Settings → Extensions and click Edit
  3. Click Add a forwarding number and enter your Vallo number
  4. Set scheduling to "Always" (or add your personal number first and Vallo second with "In order" for conditional)
  5. Click Add this number

Dialpad

  1. Open the Dialpad app and go to Settings
  2. Navigate to Call Handling & Voicemail
  3. Scroll to "When I don't answer"
  4. Enter your Vallo number and click Save

For unconditional, go to Settings → Your Devices → Add a forwarding number instead.

Other VoIP or hosted PBX

  1. Log into your provider's admin panel or app
  2. Find Call Forwarding or Call Routing in settings
  3. Set unanswered (or all) calls to forward to your Vallo number
  4. Save your changes

If you can't find the setting, call your VoIP provider and ask them to forward calls to your Vallo number.

Step 4 — Confirm in Vallo

Click I've set up forwarding in the Vallo dashboard. This tells Vallo to start watching for the first real call.

You're not done yet — see "Confirming your forwarding works" next.

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