Confirming, pausing, and removing forwarding

After you set up forwarding, you'll want to confirm it's working — and eventually you may want to pause or remove it.

How Vallo confirms forwarding works

When a call arrives at your Vallo number from your business's normal line (or a customer dialing your business number), Vallo recognizes the route and marks forwarding as Confirmed. You'll see a green "Forwarding confirmed" badge in your dashboard.

How to test it yourself

If you don't want to wait for a real customer:

Use a different phone (a friend's, your spouse's) to call your normal business number — not your Vallo number.
Don't pick up if you're on conditional forwarding (or just confirm unconditional is forwarding immediately).
Listen for Vallo to answer. If it does, forwarding is working.
Refresh your dashboard. You should see the call appear within ~30 seconds.

What if forwarding isn't being detected?

If 24+ hours pass with no calls, Vallo nudges you to verify. Click My business just hasn't gotten any calls to dismiss for 48 hours, or Re-do setup to reset the forwarding flow.

If 72+ hours pass with zero calls after confirmation, Vallo automatically reverts your forwarding status to "Not started" — this catches the case where forwarding silently broke (carrier reset, etc.). Re-do the dial code to fix.

Pausing forwarding (cell carriers)

To take Vallo offline temporarily (vacation, returning calls personally), dial the deactivation code on your business line:

Verizon, US Cellular, Spectrum, landline: *73
AT&T, Cricket: ##61# for conditional forwarding, ##21# for unconditional, or ##004# to clear all forwarding
T-Mobile, Metro by T-Mobile: ##61# for conditional, ##21# for unconditional, or ##004# to clear all forwarding

After you dial, calls stop forwarding to Vallo immediately. Your business line rings normally again.

Pausing forwarding (VoIP providers)

Open your VoIP provider's web portal or app and turn off the forwarding rule you set up:

OpenPhone: disable the call flow that points to your Vallo number
RingCentral: Settings → Phone → Call Handling → remove or disable the forwarding rule
Google Voice: voice.google.com → Settings → Account → Linked Numbers → toggle the Vallo number OFF
Grasshopper: Settings → Extensions → Edit → remove the Vallo forwarding number
Dialpad: Settings → Call Handling & Voicemail → clear the "When I don't answer" forwarding
Other VoIP: disable the forwarding rule in your admin panel

Turning forwarding back on

Re-dial the same code (or re-enable the VoIP rule) you used originally. Vallo automatically picks back up where it left off.

Canceling Vallo entirely

Pause forwarding using the steps above
In Vallo: Dashboard → Billing → Cancel subscription
Your subscription remains active until the end of your current billing period; you can reactivate any time before then