Setting up text messaging

Turn on texting and Vallo can follow up with your callers by text — a quick note after a missed call, a booking link, a reminder. You set it up once from Dashboard → Messaging.

Before any business can text customers in the US, the phone carriers require a one-time registration. It's how they keep spam off the network, and it's what makes sure your texts actually get delivered. Vallo walks you through it and handles the back-and-forth with the carriers.

What you'll need

• Your business name and address, as they appear on your tax or state filings
• Your business EIN (federal tax ID). No EIN because you file under your own Social Security number? That's fine — there's an option for that.
• A mobile phone that can receive a text

How it works

1. Tell us about your business. Go to Dashboard → Messaging and answer a few questions — your business type, name, address, and how you'll use texting. About 5 minutes.
2. We submit it for you. Vallo sends everything to the carriers and tracks it. There are two reviews: first the carriers verify your business (usually minutes), then they approve what you'll text your customers (usually a few days, sometimes up to two weeks when carriers are busy).
3. Texting turns on. Once both are approved, Vallo texts your customers from your existing number. Nothing else to set up.

You don't have to wait on the page — we'll email you as each step is approved, or if a carrier needs a change.

Checking your status

Dashboard → Messaging shows where you are in the two-step review at any time, so you always know what's done and what's still in progress.

If a carrier asks for a change

Sometimes a carrier rejects a registration — usually a small mismatch, like a business name that doesn't match public records. If that happens, you'll get an email and see what to fix on the Messaging page. Make the change and resubmit; your approved steps are kept, so you don't start over.

If you're a sole proprietor

If you don't have an EIN and file taxes under your own Social Security number, pick Just me, no EIN. You'll verify your identity by replying to a quick text — reply within 24 hours and you're usually approved in minutes.